While the implementation of a multi-site Enterprise Imaging platform always requires thorough organization and project management, installation during the COVID pandemic created additional challenges, for the hospitals and for Agfa HealthCare. “There were several delays, and the reduced in-person contact impacted training in particular, but the go-live went quite well. It took place over a weekend and was well organized. And we are organizing follow-up training to address the gaps there.”
Looking back at the experience, managing expectations is critical, says Dr. Stahlbrandt. “You need a comprehensive timeline early on, with what to expect, issues to think about, how to prepare, etc. And definitely, plan for more training and education than you think you will need. Look at the bigger picture first, then focus on the details. Finally, use Agfa HealthCare’s experience – they are the ‘pros’, after all.”
“This has been a challenging project for us, and we still have a way to go – follow-up after the go-live is very important! However, the dedication, support and collaboration from the Agfa HealthCare team have been very strong. That relationship is critical to a successful implementation of Enterprise Imaging,” she concludes.