Installation of IFO’s Enterprise Imaging solution began in December 2019. But early in 2020, the implementation faced an unexpected hurdle when the Covid-19 crisis hit Italy. Despite the challenges, the project was completed with little delay. “Implementation, migration and switch-over were planned in detail and managed in the agreed time periods. The small errors that always crop up in these types of projects were quickly resolved,” describes Mr. Navanteri.
To avoid delays in training, Agfa HealthCare quickly found a solution. Most of the training, including for the specialties, was done remotely, using Microsoft Teams. In-depth training for radiology was then carried out on-site, respecting all safety precautions and requirements. In total, 120 users were trained.
“Agfa HealthCare’s regional dealer, Biesse Medica, under the guidance of his Founder and CEO Mr. Alberto Brugnoni, has played a big role in the success of the project,” adds Mr. Navanteri. “The on-site engineer from Biesse Medica is extremely helpful for customizing the solution, and for taking care of any small problems quickly. Biesse Medica is an essential resource for direct dialogue, and has been constantly present during the various phases of customizing and managing the Enterprise Imaging solution.”
“We also have a very good relationship with Agfa HealthCare and meet periodically with them to discuss the status and achievements, as well as future developments. So while COVID-19 made the situation more difficult for everyone involved, by working together strongly as a team we were able to successfully complete the project. We are very satisfied,” he concludes.